Refund policy

OVERVIEW
This Return & Refund Policy applies to all orders placed with Tituprint Corporate Gifting ("we", "us", "our") through our store and website (the "Services"). Because our products are custom-branded, personalized, or made-to-order for corporate clients, this policy differs from standard retail return policies and should be read carefully before placing an order.
This Return & Refund Policy should be read together with our Terms of Service and our Shipping Policy. By placing an order with us, you agree to the terms set out below.

SECTION 1 - DESIGN APPROVAL AND SIGN-OFF
Before bulk production begins on any order, we require your written or digital sign-off on a design or sample proof. Once you approve a proof, that approval is treated as final confirmation of the design, branding, quantities, and specifications for your order.
We are not responsible for errors, omissions, or discrepancies that were present in an approved proof and are not liable for reprinting, replacing, or refunding an order that was produced in accordance with a proof you approved. Any changes requested after proof approval and once production has commenced will be handled in accordance with Section 3 (Cancellations).

SECTION 2 - RETURNS ON CUSTOM AND PERSONALIZED PRODUCTS
As our products are custom-branded or personalized for your organization, they cannot generally be resold to another customer. Accordingly, we do not accept returns or offer refunds for custom or personalized products except where the return is due to a defect or error on our part, as set out in Section 5 below.
This means we are unable to accept returns or provide refunds for reasons such as change of mind, incorrect quantity ordered by you, or delays in your internal approval process, once production has commenced.

SECTION 3 - CANCELLATIONS BEFORE PRODUCTION
If you wish to cancel an order before bulk production has started, please contact us as soon as possible at support@tituprint.gifts.
Cancellations made before production begins are subject to a partial refund. Depending on the stage your order has reached, including any design, sampling, sourcing, or material procurement already undertaken, the advance amount paid may be non-refundable in whole or in part, or a cancellation charge may apply. We will inform you of the applicable deduction or charge at the time you request cancellation.
Once bulk production has commenced, orders cannot be cancelled and are not eligible for a refund, except where Section 5 applies.

SECTION 4 - PAYMENT TERMS
Payment terms, including advance payment, part-payment, and credit terms, vary by client and by order and will be agreed with you separately at the time of order confirmation. Any refund due to you under this policy will be processed against the payments actually received from you for that order, in accordance with the agreed payment terms.

SECTION 5 - DEFECTS AND ERRORS ON OUR PART
If your order arrives with a manufacturing defect, incorrect branding, wrong quantity, or any other error that is attributable to us and was not part of an approved proof, please contact us at support@tituprint.gifts within 48 hours of delivery, along with photographs and a description of the issue.
Claims reported after 48 hours of delivery may not be eligible for resolution, as timely reporting allows us to investigate the issue while the batch and production records are still available.
Where we confirm that a defect or error is attributable to us, resolution will be handled on a case-by-case basis with you directly, and may include a reprint, replacement, partial refund, or full refund depending on the nature and extent of the issue and the specifics of your order. For partial defects within a bulk order (for example, a subset of units affected), resolution will typically be limited to the affected units unless otherwise agreed.
Where a return of defective goods is required as part of the resolution, we will bear the cost of return shipping for the affected units.

SECTION 6 - REFUND PROCESSING
Once a refund is approved under this policy, we will process it within 7-10 business days. Refunds will generally be issued to the original mode of payment or bank account used for the payment, unless otherwise agreed with you.
Please note that once we initiate a refund, the time it takes to reflect in your account may vary depending on your bank or payment provider and is outside our control.

SECTION 7 - MULTI-ADDRESS AND BULK ORDERS
For orders delivered to multiple addresses, defect or error claims under Section 5 must be reported separately for each affected destination, along with the delivery-specific details, within the 48-hour window from the date that particular shipment was delivered.

SECTION 8 - CHANGES TO THIS RETURN & REFUND POLICY
We reserve the right, in our sole discretion, to update, change, or replace any part of this Return & Refund Policy by posting updates to our website. It is your responsibility to check this page periodically for changes. Your continued use of our Services or placement of an order following the posting of any changes constitutes acceptance of those changes.

SECTION 9 - CONTACT INFORMATION
Questions about this Return & Refund Policy should be sent to us at support@tituprint.gifts.
Our contact information is posted below:
Tituprint Private Limited
support@tituprint.gifts
CC-209, Gol Market, Jawahar Nagar, Jaipur, Rajasthan - 302004
+918094005001
CIN: U74999RJ2016PTC056339
GSTIN: 08AAGCT0020L1ZI