Shipping policy

OVERVIEW
This Shipping Policy applies to all orders placed with Tituprint Corporate Gifting ("we", "us", "our") through our store and website (the "Services"). It describes how we process, dispatch, and deliver corporate gifting orders within India, and sets out the responsibilities of both Tituprint Corporate Gifting and the client once an order has been placed.
This Shipping Policy should be read together with our Terms of Service and our Refund Policy. By placing an order with us, you agree to the terms set out below.

SECTION 1 - SHIPPING AREAS
We currently ship only within India. We do not offer international shipping at this time. If you require delivery to a location outside India, please contact us directly at support@tituprint.gifts to discuss whether an exception can be made.

SECTION 2 - ORDER PROCESSING TIME
As a corporate gifting business, most of our products are custom-branded or made-to-order. Order processing time refers to the time required to manufacture, personalize, quality-check, and pack your order before it is handed over to our shipping partners for dispatch.
Standard processing time is 3-7 business days from the date of order confirmation and receipt of any applicable advance payment, subject to product complexity, order quantity, and design approval timelines. For larger or more complex orders, we will communicate an estimated processing time separately at the time of order confirmation.
Processing time is separate from, and in addition to, delivery time. Business days exclude Sundays and public holidays.

SECTION 3 - SHIPPING CHARGES
Because order sizes, weights, dimensions, and destinations vary significantly across corporate orders, shipping charges are not fixed and are not calculated at the time of order placement.
Shipping charges are calculated once your order has been checked, packed, and is ready for dispatch, based on the actual weight, dimensions, quantity, and delivery location(s) of your order. These charges will be added to your invoice prior to dispatch.
By placing an order with us, you agree to pay the shipping charges reflected on your invoice. If you have any questions about shipping charges before your order is dispatched, please reach out to us at support@tituprint.gifts.

SECTION 4 - DELIVERY TIMELINES
Delivery timelines begin once your order has been dispatched to our shipping partners and are separate from order processing time. Estimated delivery timelines will be shared with you at the time of dispatch and will depend on your delivery location(s).
All delivery timelines are estimates only and are not guaranteed. We are not responsible for delays caused by our shipping partners, weather, regional disruptions, customs or regulatory checks, incorrect or incomplete address information, or other events outside our reasonable control.

SECTION 5 - SPLIT SHIPMENTS AND BATCH DISPATCH
Depending on order size, product availability, and production timelines, we may dispatch your order in multiple shipments or batches rather than as a single consignment. Where this occurs, we will make reasonable efforts to keep you informed of the dispatch status of each batch. Splitting an order into multiple shipments does not entitle you to any reduction in, or refund of, shipping charges unless otherwise agreed in writing.

SECTION 6 - MULTI-ADDRESS AND BULK DELIVERY
We support delivery of a single order to multiple addresses, such as shipping corporate gifts directly to individual employee or branch locations. If your order requires multi-address delivery, you must provide us with a complete and accurate address list, in the format we specify, before your order is processed for dispatch.
Shipping charges for multi-address orders are calculated per destination and will be reflected in your invoice in accordance with Section 3. We are not responsible for delays or delivery failures arising from incomplete, incorrect, or late submission of address lists.

SECTION 7 - RISK OF LOSS AND TRANSIT DAMAGE
Responsibility for loss, theft, or damage to products occurring during transit is handled on a case-by-case basis and will be addressed directly between you and us once reported. This may depend on factors including the nature of the order, the shipping partner used, and the terms agreed at the time of order confirmation.
You must inspect your shipment upon delivery and report any loss, damage, or shortage to us at support@tituprint.gifts within 48 hours of delivery, along with photographic evidence where applicable. Claims reported after this period may not be eligible for resolution.

SECTION 8 - FAILED OR REFUSED DELIVERY
If a delivery attempt fails due to an incorrect address, an unavailable recipient, or refusal of delivery at any destination, additional charges for re-attempted or re-routed delivery may apply and will be added to your invoice. We are not responsible for delays or additional costs arising from such failed delivery attempts.

SECTION 9 - ORDER TRACKING
Where tracking is available for your shipment, we will share relevant tracking details with you once your order has been dispatched. For multi-address orders, tracking information will be shared per destination where available.

SECTION 10 - ADDRESS CHANGES
Requests to change a delivery address after an order has been processed for dispatch cannot always be accommodated. Where a change is possible, additional shipping charges may apply. We are not responsible for orders delivered to an address that was provided incorrectly or not updated in time.

SECTION 11 - DELAYS AND EVENTS BEYOND OUR CONTROL
We are not liable for any failure or delay in processing or delivering your order that results from causes beyond our reasonable control, including but not limited to natural disasters, strikes, government restrictions, courier network disruptions, or other force majeure events.

SECTION 12 - CHANGES TO THIS SHIPPING POLICY
We reserve the right, in our sole discretion, to update, change, or replace any part of this Shipping Policy by posting updates to our website. It is your responsibility to check this page periodically for changes. Your continued use of our Services or placement of an order following the posting of any changes constitutes acceptance of those changes.

SECTION 13 - CONTACT INFORMATION
Questions about this Shipping Policy should be sent to us at support@tituprint.gifts.
Our contact information is posted below:
Tituprint Private Limited
support@tituprint.gifts
CC-209, Gol Market, Jawahar Nagar, Jaipur, Rajasthan - 302004
+918094005001
CIN: U74999RJ2016PTC056339
GSTIN: 08AAGCT0020L1ZI